The predicable results are poor morale, dismal operating conditions, and a work environment replete with the threat of punishment at every instance of perceived misconduct. It is here, perhaps, where the greatest harm is done to a warship absolutely dependent upon the good faith and trust of all her members. As the perception grows that all problems or mistakes will be dealt with through the same mindless punishment, so too grows a propensity to deceive in order to avoid that fait accompli. Fewer and fewer mistakes occur not because performance improves, but because the crew becomes naturally less willing to bring problems to the attention of the ship's officers. Officers must remember that the chiefs are the professionals who have seen a career's worth of breakdowns and mistakes and understand the level of attention each requires. On ships where the chiefs set the standard, routine things get done and inevitable problems are handled in a routine way.
Proceedings/Dec 1988